Description
3 Credit Hours The course will examine the mediation process and how dynamics such as power, culture, communication and listening skills and gender can have a constructive or destructive effect on the resolution of conflict. Students will analyze some of the many conflict resolution processes for the purpose of resolving, regulating and managing conflict among individuals and groups within organizations. The course will also explore styles for handling conflict and emotional intelligence within conflict situations.
Availability:
WPB: Summer, A Term
PBA Online: On Demand